Touch screen unresponsive and can not slide to unlock

I am having extreme difficulties with my GW825 phone, the phone is locked and the touch screen is not working correctly, the buttons work fine and I can receive incoming calls.  Is there a way to unlock the phone with a few key presses?

Tried many things already, including trying to restore the SW of the phone, which doesn't work when the phone is locked.

Hey Maallan!! Welcome to the foums

Interesting first post.

Is there more to this story? (Just colour me curious)

 You, own the phone, you have it a while, enough to set the lock code..

 So the screen became unresponsive since it was set up with a lock code, is that correct?
And your wondering if a few key presses would bypass the lock code.


I would think a hard reset followed by a trip to the store would warranted for a failed device, no?


I mean, if mine did this behavoir, i would reset it(explained in service manual) an return it to point of purchase, not try an recover it as it has an obvious hardware defect, unless it wasn't mine.

I'm not saying, I am just saying.



WR
 

Ok though, you know its impossible to engage the finger scanner lock without setting a 6 digit pin, did you suddenly forget that though..?

So even if the scanner doesn't like your wet print or distorted print, you just enter the pin You have to enter to to set up the scanner lock in the first place.

Do you see where it doesn't add up for us??


WR

Can you give some more detail about this for me?

Has someone else been playing with your phone at school/work?

I have been in and around the cell industry since Aurora an have seen some strange stuff an heard lots, though when someone says, I can't get past my lock code, that i dont have a code for?
Screams stolen or found phone.

This happens too much to believe, not here yet but will..possibly.

So take this all with a grain of salt alright, i am being bad cop as it don't add up, but i'm not an executioner, Dark is,lol, no kiddin aside sometimes stuff happens beyond normal expectations, an this seems like a long one past an it places me here, understand?

I mean no offence really, an hope if it is actually a case of you found ths phone, you will have a turn of heart an turn it in so maybe some heart broken slob isn't worrying to death about his hpone/information in the others hands.

If not,we need to get to the bottom of this for al of us..

WR

That would be a fair guess too.

Well hopefully the Op updates us to what happened to them.

Hate to think the screen just died to input, egads..not a good sign to us all is it.

WR

humm

No strange software installed prior to these glitches starting?

well I think I would be heading back for a new phone some time soon.

Sadly you phone doesn't sound too healthy in a hardware kind of way...

I weep.  I guess I'll make the 2 hour trip to futureshop, to hopefully exchange my phone with no hassles.

Thanks for everyones help.

no offense taken, my students would the type you are talking of.