Phone is locked-pin number is not working. Is there another way to unlock?

Hello, I've searched on the forum, but can't find a thread about this.  My phone is locked--I'm not using the fingerprint scanner but instead the pin code that I set (not puk) to unlock the phone.  It's not accepting my pin.  AT&T has tried re-registering the phone, but that didn't work.  They suggested getting a new sim card, but that didn't work.  LG suggested performing a hard reset, but I have documents saved to the device memory that I hadn't copied onto the storage card yet and that I need to get access to again.  Can someone help me?  Is there a way to bypass the pin code entry method--an app or a special procedure?  Thank you.

Hello, and welcome to the forums.

So by this post, I would assume you don't use Microsoft My-phone service?

It automatically backs up things like documents.


Your carrier suggested a new Sim for a locked phone, then tried to re-register it? Flow-chart analysis it seems.

If there was a way to bypass it, then its not a very good lock, for anyone, personal or corporately.

Sorry, but HR is the choice and only one I know of too, thankfully.

WR

Yes, the MS Myphone service is excellent, can remote wipe an locate if needed as well.

The built in lock is all I ever use, I lock my sim and lock the phone, so if their seperated, neither can be used in any case.

It means I enter a pin twice after a reboot, once for phones lock, then one for the sim card, so no-overseas calling on my dime type of thing.

Last thought on that level of security, is I also password protect my back ups, in case the phone is wiped, they can't re-install my information from a back up. Hard resetting is not easily done on here so, I feel pretty secure with the three levels of protection.

Anit-Virus, Well the bad programs out there are caught pretty quick by users an there really hasn't been a lot of mischievous crap on WM in the first place, a few bad examples lately in a couple games, though rare like hen's teeth mostly.

Stick to Windows Marketplace, This forum & Openmarket(FreeMarket) programs and you should be free sailing imo.

Hope that helps some   Any more questions, feel free to ask, many helpful people here.

WR

Most welcome

Them is the basic locks an methods I use, and they haven't really let me down yet.

There is so many things that you can do with WM, its still amazing even in todays age.

Make sure you check out the rest of the forums too, and my signature for a tweaking programs for your phone and custom roms, if your up to flashing a newer OS without all the LG add ons.

These are our religions

Peace

WR